Refund policy
Returns
Returns can be made up to 10 days post purchase for digital products and 5 days post delivery for physical products. If more than 10 days have gone by since your digital purchase or more than 5 days have gone by since physical delivery, unfortunately we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase. **Gift Cards are exempt from being returned.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at katie@katieganshert.com
Returns can be made up to 10 days post purchase for digital products and 5 days post delivery for physical products. If more than 10 days have gone by since your digital purchase or more than 5 days have gone by since physical delivery, unfortunately we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase. **Gift Cards are exempt from being returned.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at katie@katieganshert.com